YOUR BOOKING IS WITH BUNAC TRAVEL SERVICES
In these terms and conditions, references to "BUNAC", "we", "us" or "our" mean BUNAC Travel Services (our registered office is at 5 Fleet Place, London, United Kingdom, EC4M 7RD and our company number is 01391030). References to "you", "your" and "participant" are references to you and all the persons named in your booking.
All applications will be considered in order of receipt. However, BUNAC reserves the right to decline any bookings in which case all monies will be refunded, minus a £25 administration fee. Written acceptance to the programme will be emailed to you as soon as possible following receipt of a complete application form and appropriate payment. Places on programmes are limited and offered on a first-come, first-served basis. Where all the programme places for the selected departure date have been filled, BUNAC will contact the applicant and offer an alternative. If this is unsuitable the online payment will be refunded.
Depending on the booked programme, applications for the different programmes must be made at least 6-12 weeks before the intended departure date. The applicable application details are documented in the respective programme terms or you can ask your BUNAC expert.
YOUR TRAVEL BOOKING
When you make a booking, you guarantee that as the lead name, you have the authority to accept and do accept, on behalf of your party, the terms of these booking conditions and those of any suppliers.
It is your responsibility to ensure that all the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately.
You authorize BUNAC to liaise with the Emergency Contact listed on your application form as it deems necessary.
In the unlikely event that you are unhappy with any service provided by BUNAC, its suppliers, affiliates or agents, you must first inform the supplier of the service in order to give them the chance to rectify the problem. If the supplier does not satisfactorily rectify the problem, you must put your complaint in writing to the supplier and at the same time inform BUNAC by e-mail or in writing. BUNAC will do its best to rectify the problem. If you are still unhappy with the way that your complaint has been addressed, you may escalate it to our Customer Relations Department by emailing firstname.lastname@example.org
Payments can be made by Visa or MasterCard and may be subject to a credit/debit card fee that depends on the respective card and will be advised at time of payment. Diners Club and American Express are not accepted. BUNAC reserve the right to refuse personal cheques as a method of payment.
We reserve the right at our absolute discretion to decline or accept bookings made from outside the country where the booking is placed. Any automatic booking confirmations for such bookings are conditional and may get cancelled after assessment by BUNAC, in which case the customer will be informed by BUNAC.
Any confirmed booking is subject to your credit / debit card approval for the transaction. If your credit / debit card is not approved, we will attempt to contact you but hold no responsibility for any subsequent non provision of services in the event we are unable to establish contact with you.
The specific payment terms for each programme are documented in the respective programme terms and conditions.
Your program payments to BUNAC remain valid for a period of 24 months from the date of payment. Should your BUNAC booking remain idle for a period of 24 months or longer, your booking will be deemed as no longer active and will be cancelled, with no refund due.
Your BUNAC deposit is protected for life and you can use your deposit payment against any other BUNAC programme. Deposit amounts vary by programme and you should refer to your programme specific conditions. Your deposit has no cash value, is non-refundable and only one lifetime deposit can be used per person per product booked. Once your application has progressed to placement or visa application stage your deposit will be deemed 'used' and will therefore be non-transferable.
CHANGES TO YOUR BOOKING
Where a change to your travel arrangements is permitted and possible, a BUNAC service fee starting from GBP 45 applies in addition to any additional supplier charges. Please contact BUNAC to request changes. Please note that all reservation changes are subject to availability and the terms and conditions of the services purchased. The name you provide for the booking must be the same as on your passport. Whilst we do our best to make such a change if necessary, please bear in mind that many suppliers of travel services, airlines or international visa & immigration departments treat a name change as a cancellation, so the conditions and cancellation charges per booking confirmation will apply. If you enter the incorrect name and the supplier, airline or immigration department will accept a name correction, an STA Travel fee of GBP 45 will apply plus any applicable supplier or immigration fee.
Cancellations are deemed to be requested when written notification is received by BUNAC and will incur charges. These charges can be up to 100% of the cost of the programme, regardless of whether travel has commenced. Fees will also apply where a programme booking is changed. If you decide to cancel from the programme, the respective cancellation conditions of the programme apply. These specific cancellations are documented in the programme terms or can be requested from your BUNAC expert.
In the following cases, no refund will be received:
a. A candidate cancels their programme after they have started their work abroad programme.
b. A placement is cancelled by the host for cause or due to candidate misconduct.
c. A candidate misrepresents themselves, breaks any laws or harms the reputation of BUNAC, the local co-operator or the host
IMPORTANT NOTE - CHANGES BEYOND OUR CONTROL
Compensation will not apply if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar event.
In the event of any of our suppliers becoming insolvent, BUNAC will make all reasonable efforts to find an alternative supplier within reasonable time frames. Refunds will be offered as per our programme cancellation terms & conditions.
PASSPORTS, VISAS & IMMIGRATION
We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please note that these requirements may change between booking and departure. Most countries now require passports to be valid for at least 6 months after your return date. There may be specific visa requirements for the booked programmes, and these are documented in the programme specific terms. You can also contact us for the specific details.
TRAVEL ADVICE AND VACCINATIONS
You should refer to the travel advice posted by the responsible authority of your country for all the countries you intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary.
Travel insurance is a vital part of your arrangements and adequate travel insurance is mandatory for all BUNAC participants. Either the insurance offered through BUNAC or an acceptable alternative must be purchased, and proof provided to BUNAC before departure. For your benefit BUNAC have worked in partnership with insurance providers to develop a bespoke insurance offering. The bespoke policy has been specifically designed in partnership with BUNAC, to cover activities you are likely to partake in on a BUNAC trip.
Insurance can be added at any time prior to departure and a free quote can be obtained by contacting BUNAC.
LIABILITY To the extent permitted by law, neither BUNAC nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under the applicable law. This liability clause is subject to your rights under the applicable law and nothing in these terms and conditions is intended to limit any rights you may have under the applicable law.
OUR RESPONSIBILITY FOR YOUR ARRANGEMENTS
We have taken all reasonable care to make sure that all the services that make up the arrangements made by BUNAC are provided by efficient and reputable businesses. These businesses should follow the local and national laws and regulations of the country where they are provided. However, please be aware that overseas safety standards may be different compared to your home country. Our liability will be limited in accordance with the contractual terms of the companies that provide the travel services and work placements and any relevant international convention.
YOUR WORK PROGRAM CONDUCT
By joining a BUNAC programme you agree:
a. To abide by the programme terms and conditions as listed here, as well as that of any employer you are working for
b. To act in a professional and courteous manner, within the work placement environment at all times
c. To become familiar with and adhere to the local laws and customs of the country that you are working within, especially where they may influence the work placement you represent (i.e., including but not exclusive to: driving rules, local health & safety practices etc.)
d. To adhere to the local co-operator and host company’s regulations and norms with reference to acceptable behaviour, timetables and dress code, where applicable. Participants exhibiting lack of effort, poor attitude, unprofessional behaviour, or who provide misleading information and/or who misrepresent BUNAC, the local co-operator or their respective host company in any manner may be asked to leave the program and make financial arrangements to reimburse BUNAC and the local co-operator.
e. Respect host company’s confidential information, intellectual property, and sales and marketing ideas at all times. Should a participant’s behaviour, actions or specifically any communication; either verbal or written, lead to legal complications, neither the local co-operator nor BUNAC is responsible.
f. Not to act in any manner likely to bring the placement, the programme, BUNAC or the local co-operator into disrepute. Any transgressions may result in you being removed from the programme. The decision to take such action will be made by BUNAC and the local co-operator and will be confirmed to in writing.
These terms and conditions and the provision of our services shall be governed by and construed in accordance with British law. Notwithstanding the foregoing choice of law, a natural person using any of our services for a purpose which can be regarded as being outside their trade or profession (hereinafter also referred to as "consumer") can rely on the mandatory provisions of the law of the country where they have their habitual residence (i.e. provisions that, in accordance with the choice-of-law rules of the said country, must apply regardless of this choice-of-law clause; hereinafter: "Mandatory Provisions"). Any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in London, England. Notwithstanding the foregoing jurisdiction clause, a consumer may also bring proceedings in respect of enforcement of relevant applicable Mandatory Provisions in the courts of the country in which they are domiciled, and proceedings against a consumer may be brought only in the courts of the country in which they are domiciled.
The original English version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these terms and conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive. The English version is available on our Platform (by selecting the English language) or shall be sent to you upon your written request.
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions
By finalising your arrangements with us, you are accepting that these terms and conditions and the terms and conditions of any contract made with any other suppliers of travel services within your arrangements apply to your booking and your travel arrangements. You acknowledge that as part of your booking, we will process personal information that you provide to us about you and other members of your party (and you agree that you have the right to provide us with personal information about other members of your party) for the purposes of performing our obligations in relation to your booking (which includes, but is not limited to, giving your personal information to airlines, other suppliers of travel services and public authorities (such as customs or immigration) (together " Suppliers") where this is required for the fulfilment of your arrangements).
If you travel outside the European Economic Area, we may need to provide the personal information you provide us with to Travel Suppliers who are located outside the European Economic Area. If we cannot pass this personal information to the relevant Suppliers, we will be unable to provide your booking. In making your booking, you acknowledge that this personal information will be passed on to the relevant Suppliers.
If you have provided us with certain special categories of personal information in order for us to provide you with a better standard of service (for example, when booking a flight or holiday with us you may provide us with information about your dietary or medical requirements, which may reveal details about your mental or physical health or condition), then by providing us with this type of personal information, you are consenting to its use in the manner set out above (i.e. in connection with the performance of your booking; which may include a transfer of such personal information outside the European Economic Area).