YOUR BOOKING IS WITH BUNAC TRAVEL SERVICES

In these terms and conditions, references to "BUNAC", "we", "us" or "our" mean BUNAC Travel Services (our registered office is at 5 Fleet Place, London, United Kingdom, EC4M 7RD and our company number is 01391030). References to "you", "your" and "participant" are references to you and all the persons named in your booking.

 

GENERAL

All applications will be considered in order of receipt. However, the Company reserves the right to decline any bookings in which case all monies will be refunded, minus a £25 administration fee. Written acceptance to the programme will be emailed to you as soon as possible following receipt of a complete application form and appropriate payment. Places on programmes are limited and offered on a first-come, first-served basis. Where all the programme places for the selected departure date have been filled, the Company will contact the applicant and offer an alternative. If this is unsuitable the online payment will be refunded. The applicable application details are documented in the respective programme terms or you can contact the Company.

The applicant must supply the Company with a valid email address, which will be used by you for the entire duration of your stay in the US. This must be your own personal email address. You cannot supply a friend’s email address as this will not be accepted. It is the sole responsibility of each applicant to ensure that they have given us a valid email address, and any information not received due to failure or inadequate email address will not be the responsibility of the Company

 

YOUR BOOKING

When you make a booking, you guarantee that as the lead name, you have the authority to accept and do accept, on behalf of your party, the terms of these booking conditions and those of any suppliers. It is your responsibility to ensure that all the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. You authorize the Company to liaise with the Emergency Contact listed on your application form as it deems necessary. In the unlikely event that you are unhappy with any service provided by the Company, its suppliers, affiliates or agents, you must first inform the supplier of the service in order to give them the chance to rectify the problem. If the supplier does not satisfactorily rectify the problem, you must put your complaint in writing to the supplier and at the same time inform the Company by e-mail or in writing. the Company will do its best to rectify the problem. If you are still unhappy with the way that your complaint has been addressed, you may escalate it to our Customer Relations Department by emailing info@bunac.org

 

PAYMENTS

Payments can be made by Visa or MasterCard and may be subject to a credit/debit card fee that depends on the respective card and will be advised at time of payment. Diners Club and American Express are not accepted. the Company reserve the right to refuse personal cheques as a method of payment. We reserve the right at our absolute discretion to decline or accept bookings made from outside the country where the booking is placed. Any automatic booking confirmations for such bookings are conditional and may get cancelled after assessment by the Company, in which case the customer will be informed by the Company. Any confirmed booking is subject to your credit / debit card approval for the transaction. If your credit / debit card is not approved, we will attempt to contact you but hold no responsibility for any subsequent non provision of services in the event we are unable to establish contact with you. The specific payment terms for each programme are documented in the respective programme terms and conditions. Your program payments to the Company remain valid for a period of 24 months from the date of payment. Should your booking remain idle for a period of 24 months or longer, your booking will be deemed as no longer active and will be paused, with no refund due. Customers will need to contact us in writing to resume their booking.

LIFETIME DEPOSIT

the Company deposit is protected for life and you can use your deposit payment against any other Company product. Deposit amounts vary by programme and you should refer to your programme specific conditions. Your deposit has no cash value, is non-refundable and only one lifetime deposit can be used per person per product booked. Once your application has progressed to placement or visa application stage your deposit will be deemed 'used' and will therefore be non-transferable.

CHANGES TO YOUR BOOKING

Please note that all reservation changes are subject to availability and the terms and conditions of the services purchased. The name you provide for the booking must be the same as on your passport. Whilst we do our best to make such a change if necessary, please bear in mind that many suppliers of travel services, airlines or international visa & immigration departments treat a name change as a cancellation, so the conditions and cancellation charges per booking confirmation will apply.

CANCELLATIONS

Cancellations are deemed to be requested when written notification is received by the Company and will incur charges. These charges can be up to 100% of the cost of the programme, regardless of whether travel has commenced. Fees will also apply where a programme booking is changed. If you decide to cancel from the programme, the respective cancellation conditions of the programme apply. These specific cancellations are documented in the programme terms or can be requested from the Company. In the following cases, no refund will be received: a. A candidate cancels their programme after they have started their work abroad programme. b. A placement is cancelled by the host for cause or due to candidate misconduct. c. A candidate misrepresents themselves, breaks any laws or harms the reputation the Company, the local co-operator or the host

IMPORTANT NOTE - CHANGES BEYOND OUR CONTROL

Compensation will not apply if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics/pandemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar event. In the event of any of our suppliers becoming insolvent, the Company will make all reasonable efforts to find an alternative supplier within reasonable time frames. Refunds will be offered as per our programme cancellation terms & conditions.

PASSPORTS, VISAS & IMMIGRATION

We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accepts any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please note that these requirements may change between booking and departure. Most countries now require passports to be valid for at least 6 months after your return date. There may be specific visa requirements for the booked programmes, and these are documented in the programme-specific terms. You can also contact us for specific details.

The company cannot be held liable for any visitor visas that the applicant must obtain for a country they are transiting through for their booked programme.

TRAVEL ADVICE AND VACCINATIONS

You should refer to the travel advice posted by the responsible authority of your country for all the countries you intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary.

INSURANCE

Travel insurance is a vital part of your arrangements and adequate travel insurance is mandatory for all participants. Either the insurance offered through the Company or an acceptable alternative must be purchased, and proof provided to the Company before departure. For your benefit, the Company have worked in partnership with insurance providers to develop a bespoke insurance offering. The bespoke policy has been specifically designed in partnership with the Company, to cover activities you are likely to partake in on a trip. Insurance can be added at any time prior to departure and a free quote can be obtained by contacting the Company.

LIABILITY

To the extent permitted by law, neither the Company nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under the applicable law. This liability clause is subject to your rights under the applicable law and nothing in these terms and conditions is intended to limit any rights you may have under the applicable law.

OUR RESPONSIBILITY FOR YOUR ARRANGEMENTS

We have taken all reasonable care to make sure that all the services that make up the arrangements made by the Company are provided by efficient and reputable businesses. These businesses should follow the local and national laws and regulations of the country where they are provided. However, please be aware that overseas safety standards may be different compared to your home country. Our liability will be limited in accordance with the contractual terms of the companies that provide the travel services and work placements and any relevant international convention.

YOUR WORK PROGRAM CONDUCT

By joining a programme you agree:

  1. To abide by the programme terms and conditions as listed here, as well as that of any employer you are working for
  2. To act in a professional and courteous manner, within the work placement environment at all times
  3. To become familiar with and adhere to the local laws and customs of the country that you are working within, especially where they may influence the work placement you represent (i.e., including but not exclusive to: driving rules, local health & safety practices etc.)
  4. To adhere to the local co-operator and host company’s regulations and norms with reference to acceptable behaviour, timetables and dress code, where applicable. Participants exhibiting lack of effort, poor attitude, unprofessional behaviour, or who provide misleading information and/or who misrepresent the Company, the local co-operator or their respective host company in any manner may be asked to leave the program and make financial arrangements to reimburse the Company and the local co-operator.
  5. Respect host company’s confidential information, intellectual property, and sales and marketing ideas at all times. Should a participant’s behaviour, actions or specifically any communication; either verbal or written, lead to legal complications, neither the local co-operator nor the Company is responsible.
  6. Not to act in any manner likely to bring the placement, the programme, the Company or the local co-operator into disrepute. Any transgressions may result in you being removed from the programme. The decision to take such action will be made by the Company and the local co-operator and will be confirmed to in writing.

DATA PRIVACY

By finalising your arrangements with us, you are accepting that these terms and conditions and the terms and conditions of any contract made with any other suppliers of travel services within your arrangements apply to your booking and your travel arrangements. You acknowledge that as part of your booking, we will process personal information that you provide to us about you and other members of your party (and you agree that you have the right to provide us with personal information about other members of your party) for the purposes of performing our obligations in relation to your booking (which includes, but is not limited to, giving your personal information to airlines, other suppliers of travel services and public authorities (such as customs or immigration) (together " Suppliers") where this is required for the fulfilment of your arrangements). If you travel outside the European Economic Area, we may need to provide the personal information you provide us with to Travel Suppliers who are located outside the European Economic Area. If we cannot pass this personal information to the relevant Suppliers, we will be unable to provide your booking. In making your booking, you acknowledge that this personal information will be passed on to the relevant Suppliers. If you have provided us with certain special categories of personal information in order for us to provide you with a better standard of service (for example, when booking a flight or holiday with us you may provide us with information about your dietary or medical requirements, which may reveal details about your mental or physical health or condition), then by providing us with this type of personal information, you are consenting to its use in the manner set out above (i.e. in connection with the performance of your booking; which may include a transfer of such personal information outside the European Economic Area). The protection of your personal information is important to us, please see our privacy policy for further details of how we use your information.

 

COPYRIGHT AND TRADEMARKS

Copyright in all information and other materials on this website (including information and its arrangement) are owned by the Company. All rights are reserved. Except as permitted under applicable laws, no part of this website may be reproduced, adapted, distributed, displayed, transmitted or otherwise exploited for any commercial purpose without the express written consent of the Company. You may imprint, copy, download or temporarily store extracts from this website for your personal information or when you use the Company products and services. You must not alter anything. In particular you may not use a part of this website on any other website, or link any other website to this website, without the express written consent of the Company.

Nothing contained on this website should be construed as granting any licence or right of use of any trademark displayed on the website without the express written consent of the Company.

LINKS

This website may contain links to other websites. the Company does not accept any liability for the availability of, or any content or material contained in or obtained through such websites or for the privacy practices of such websites.

 

COMMUNICATION

In accordance with the data protection act, the participant is the sole point of contact with the Company for any enquiries or comments regarding their programme. Information will not be divulged to third parties, including friends and/or family members regardless of a participant’s authorisation for a third party to act on their behalf. However, if we are unable to contact the applicant regarding urgent matters, compliance issues etc. we will contact the applicant’s next of kin

 

PROMOTIONAL OFFERS

  • The participant understands that they can only use one promotional offer/discount offer per booking.
  • Participant information provided will be held by the Company and only used for the purposes registered under the data protection act including general business decision and marketing, including marketing with other relevant organisations. If you do not wish to receive details by email or SMS or special offers and services arranged in association with other companies, please tick the box provided online during registration.
  • Subject to terms, conditions & availability.