Terms & Conditions for Work & Travel UK

BUNAC WORK & TRAVEL UK TERMS AND CONDITIONS We are BUNAC, Working Adventures Worldwide and Our Agreement with You sets out what you are legally entitled to expect from us when you purchase travel services through us. Please read the following information very carefully. If you are still unsure of any aspect of your chosen programme, please contact the specific programme team in BUNAC’s London office (see below for full contact details). Phone: +44 333 999 7516 Email: members@bunac.org.uk The description of the programmes constitutes the general conditions pertaining to each of the programmes we offer. Section 1: General a) All applications will be considered in order of receipt. i. However, BUNAC reserves the right to decline any bookings in which case all monies will be refunded. Written acceptance to the programme will be emailed to you as soon as possible following receipt of a complete online application form and appropriate payment. ii. Places on a programme are limited and offered on a first-come, first-served basis. Where all the programme places for the selected departure date have been filled, BUNAC will contact the applicant and offer an alternative. If this is unsuitable the online payment will be refunded. b) Adequate travel insurance is mandatory for all BUNAC participants. i. Either the insurance offered through BUNAC or an acceptable alternative must be purchased and proof provided to BUNAC before departure. Section 2: Your Travel Booking a) When you make a booking, you guarantee that as the lead name, you have the authority to accept and do accept, on behalf of your party, the terms of these booking conditions and those of any suppliers. b) It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. c) Your contract will either be with us or with another supplier of travel services and this will depend on the type of arrangements you book. i. In general, BUNAC is acting as the Booking Agent for your supplier and your contract is with that supplier. ii. Where your contract is with a supplier, the booking conditions of that supplier will apply to your booking and BUNAC accepts no responsibility for any errors or omissions made by a supplier. d) You authorise BUNAC to liaise with the Emergency Contact listed on your application form as it deems necessary. e) In the unlikely event that you are unhappy with any service provided by BUNAC, its suppliers, affiliates or agents, you must first inform the supplier of the service in order to give them the chance to rectify the problem. If the supplier does not satisfactorily rectify the problem, you must put your complaint in writing to the supplier and at the same time inform BUNAC by e- mail or in writing. BUNAC will do its best to rectify the problem. If you are still unhappy with the way that your complaint has been addressed you may escalate it to our Customer Relations Department. Section 3: Programme payments a) All fees are paid directly to BUNAC Travel Services Limited unless specified. In some instances you may be required to pay fees for visas direct to the relevant government embassy. b) No charge is made for payments made by Debit Card or credit card. We reserve the right to refuse personal cheques as a method of payment. c) If you are applying within 10 weeks of your departure the full balance (visas, flights and/or packages) will be due at the time of application. If you are applying more than 10 weeks before your departure, the minimum payment at the time of booking is equal to the Hello Britain programme fee d) Any outstanding payment for packages will be due at least ten weeks prior to departure. All arrangements for transport, accommodation or services (including the issue of tickets, coupons and vouchers) are made by BUNAC as agents only, and on condition that neither they nor any associate company, agent, servant or employee shall be liable for any injury, loss, damage, claim, expense, accident, deviation, delay or curtailment, caused by any reason beyond the control of BUNAC and their agents, which may occur during the journey or be incurred by any company, organization or person. e) Other fees and payments required after full payment has been made may include, but not exclusive to, booking fees, airline failure cover, some government imposed taxes and fees imposed beyond our control. These other fees and payments may also be non-refundable upon application. Section 5: BUNAC products & services - Cancellation and Changes a) Cancellations are only deemed to be requested when written notification is received by BUNAC, but not otherwise. i. Separate cancellation terms apply for the individual products and services as below. ii. The figures below are the cancellation fees. The value of your refund is equal to the amount that you have paid for that service minus the cancellation fee as listed below. b) In all circumstances the visa fee is not refundable once the visa application has been made. c) If we are your Booking Agent, your contract with your suppliers may allow them to cancel or amend bookings. We will ensure that you are promptly notified of any significant changes, but accept no liability for any changes or costs incurred which may result. d) Accommodation inclusions for the programme are available provided a minimum of four weeks notice is required to be given to guarantee accommodation availability for your arrival. Cancellation a) If you have any concerns or issues whilst abroad regarding your employment, then you should contact BUNAC immediately who will try to resolve your issue. If your issue is unresolvable, other position options may be explored b) BUNAC will not issue any refund or compensation once you are back home after your c) programme has finished without having prior knowledge to any in-country issues or problems. d) All cancellations will need to be received in writing to members@bunac.org.uk e) Cancellation terms are determined on the amount of days received before departure f) All the above fees are paid to BUNAC Travel Services Ltd. g) A full list of the inclusions of the package can be found on the BUNAC website. Number of days before departure Cancellation fee ( % of all fee’s paid to BUNAC) 0-40 days before departure 100% Cancellation fee 41-54 days before departure 75% Cancellation fee 55-69 days before departure 50% Cancellation fee 70 days+ before departure £100 Cancellation fee In-country work and travel support packages Work and Travel UK 3N Package UK £199/ EU €290/ US $350/ NZ $495/ AU $495/ Once you’re travel dates and accommodation have been confirmed with our in-country partners. If written cancellation is received 6 weeks or less before travel, all programme fee’s are non-refundable. Important note - changes beyond our control Compensation will not apply if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar event. Our Responsibility for Your Arrangements We have taken all reasonable care to make sure that all the services that make up the arrangements made by BUNAC are provided by efficient and reputable businesses. These businesses should follow the local and national laws and regulations of the country where they are provided. However, please be aware that overseas safety standards may be lower than in the UK. Our liability will be limited in accordance with the contractual terms of the companies that provide the travel services and work placements and any relevant international convention. Your Work Programme Conduct By joining this programme you agree: a) To abide by the programme terms and conditions as listed here, as well as that of any employer BUNAC has agreed a work placement contract for you b) To act in a professional and courteous manner, within the BUNAC work placement environment at all times c) To become familiar with and adhere to the local laws and customs of the country that you are working within, especially where they may influence the work placement you represent (i.e, including but not exclusive to: driving rules, local health & safety practices etc) d) To adhere to the Co-operator regulations and norms with reference to acceptable behaviour, timetables and dress code, where applicable e) Not to act in any manner likely to bring the placement, the programme, BUNAC or the local Co-operator into disrepute Any transgressions may result in you being removed from the programme. The decision to take such action will be made by BUNAC and the local Co- operator and will be confirmed to you verbally and in writing. Travel Advice and Vaccinations You should refer to your local governments travel advice website for all the countries you intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary. Insurance Travel insurance is a vital part of your arrangements. We strongly recommend that you have taken out adequate insurance for the duration of your journey. Travel insurance is a mandatory element of some travel arrangements. We can arrange travel insurance for you and provide you with a quote and answer any queries you may have regarding the insurance we can offer. Quotes can be provided at https://www.esecutive.com/bunac/