Terms & Conditions for Work Germany

Work Germany Terms and Conditions Our Agreement with You We are BUNAC, Working Adventures Worldwide. Our agreement sets out what you are legally entitled to expect from us when you purchase travel services through us. Please read the following information very carefully. If you are still unsure of any aspect of your chosen programme, please contact the specific programme team in BUNAC’s London office, on 03330148484 or email us on enquiries@bunac.org. The description of the programmes constitutes the general conditions pertaining to each of the programmes we offer. Section 1: General 1) All applications will be considered in order of receipt. a) However, BUNAC reserves the right to decline any bookings in which case all monies will be refunded. Written acceptance to the programme will be emailed to you as soon as possible following receipt of a complete online application form and appropriate payment. b) Places on a programme are limited and offered on a first-come, first-served basis. Where all the programme places for the selected departure date have been filled, BUNAC will contact the applicant and offer an alternative. If this is unsuitable the online payment will be refunded. c) The recommended booking deadline is 10 weeks before the intended departure date 2) Adequate travel insurance is mandatory for all BUNAC participants. a) Either the insurance offered through BUNAC or an acceptable alternative must be purchased and proof provided to BUNAC before departure. Section 2: Your Travel Booking 1) When you make a booking, you guarantee that as the lead name, you have the authority to accept and do accept, on behalf of your party, the terms of these booking conditions and those of any suppliers. 2) It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. 3) Your contract will either be with us or with another supplier of travel services and this will depend on the type of arrangements you book. a) In general, BUNAC is acting as the Booking Agent for your supplier and your contract is with that supplier. b) Where your contract is with a supplier, the booking conditions of that supplier will apply to your booking and BUNAC accepts no responsibility for any errors or omissions made by a supplier. 4) You authorise BUNAC to liaise with the Emergency Contact listed on your application form as it deems necessary. 5) We recommend applying at least 12 weeks before your intended departure date 6) Whilst BUNAC offer free assistance with job finding services in Germany, all other programme inclusions including in-country support are only available to BUNAC members who have paid the programme fee. 7) Our in-country provider will assist with free assistance with finding work. It is your own responsibility to find a job and accommodation with the resources provided in-country. 8) Assistance with securing a job in Germany is not conditional upon purchasing other BUNAC support services and travel services 9) By booking onto BUNAC’s Work Germany programme you agree that you have read, understood and agree to our in-country partner’s House Rules. Failure to adhere to the rules could result in termination of your programme and you would not be entitled to a refund In the unlikely event that you are unhappy with any service provided by BUNAC, its suppliers, affiliates or agents, you must first inform the supplier of the service in order to give them the chance to rectify the problem. If the supplier does not satisfactorily rectify the problem, you must put your complaint in writing to the supplier and at the same time inform BUNAC by e-mail or in writing. BUNAC will do its best to rectify the problem. If you are still unhappy with the way that your complaint has been addressed you may escalate it to our Customer Relations Department Section 3: Programme payments 1) All fees are paid directly to BUNAC Travel Services Limited unless specified. In some instances you may be required to pay fees for visas direct to the relevant government embassy. 2) No charge is made for payments made by Debit Card or credit card. We reserve the right to refuse personal cheques as a method of payment. 3) If you are applying within 10 weeks of your departure the full balance (visas, flights and/or packages) will be due at the time of application. If you are applying more than 10 weeks before your departure, the minimum payment at the time of booking is the £100 programme deposit 4) Other fees and payments required after full payment has been made may include, but not exclusive to, booking fees, airline failure cover, some government imposed taxes and fees imposed beyond our control. These other fess and payments may also be non-refundable upon application. Section 4: BUNAC products & services - Cancellation and Changes 1) Cancellations are only deemed to be requested when written notification is received by BUNAC, but not otherwise. a) Cancellation charges are based on the number of days notice given prior to the UK departure date b) The figures below are the cancellation fees. The value of your refund is equal to the amount that you have paid for that service minus the cancellation fee as listed below. 2) If we are your Booking Agent, your contract with your suppliers may allow them to cancel or amend bookings. We will ensure that you are promptly notified of any significant changes, but accept no liability for any changes or costs incurred which may result. 3) Cooling off period: When you book on to the Work Germany programme you will have a 5 working day cooling off period during which time if you cancel your entire programme fees will be refunded to you, minus a £25 administration fee. If you book after the recommended booking deadline as specified on www.bunac.org you may forfeit your right to a 5-day cooling off period. If this is the case this will be communicated to you at the time of booking. All cancellation requests need to be submitted in writing to members@bunac.org.uk Cancellation 1) If you have any concerns or issues whilst abroad regarding your employment, then you should contact BUNAC and our in-country partners, World Unite! immediately who will try to resolve your issue. If your issue is unresolvable, other position options may be explored 2) BUNAC will not be able issue any refund or compensation once you are back in the UK after your programme has finished without having prior knowledge to any in-country issues or problems. 3) You can withdraw from BUNAC’s work-finding services at any time subject to providing 5 days written notice to members@bunac.org.uk without penalty. The following cancellation terms apply after your 5-day cooling off period. Number of days before departure Cancellation Fee's (% of all fee's paid to BUNAC) 40 Days: 100% 41-54 Days: 75% 55-69 Days: 50% 70 days + before departure: £100 deposit 7) BUNAC Endsleigh Insurance 1) Adequate travel insurance is mandatory for all BUNAC participants. a) Either the insurance offered through BUNAC or an acceptable alternative must be purchased and proof provided to BUNAC before departure. 2) For your benefit BUNAC have worked in partnership with Endsleigh to develop a bespoke insurance offering. The bespoke policy has been specifically designed in partnership with BUNAC’s trips in mind to cover all activities you will partake in on a BUNAC trip. Travel insurance is a vital part of your arrangements. We strongly recommend that you have taken out adequate insurance for the duration of your journey. Travel insurance is a mandatory element of some travel arrangements. We can arrange travel insurance for you and provide you with a quote and answer any queries you may have regarding the insurance we can offer. Insurance can be added at any time and a free quote can be obtained online at https://bunac.org/uk/bunac/insurance or by calling 033 3999 7516 You may cancel the BUNAC Endsleigh insurance policy within 14 days of receiving your policy documents under the cooling off period. If you wish to cancel outside of 14 days, you will be subject to a cancellation fee of £20, plus any applicable fee’s for the amount of time you have already had covered. 8) Important note - changes beyond our control Compensation will not apply if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar event. 9) Our Responsibility for Your Arrangements We have taken all reasonable care to make sure that all the services that make up the arrangements made by BUNAC are provided by efficient and reputable businesses. These businesses should follow the local and national laws and regulations of the country where they are provided. However, please be aware that overseas safety standards may be lower than in the UK. Our liability will be limited in accordance with the contractual terms of the companies that provide the travel services and work placements and any relevant international convention. 10) Your Work Programme Conduct By joining this programme you agree: • To abide by the programme terms and conditions as listed here, as well as that of any employer BUNAC has agreed a work placement contract for you • To act in a professional and courteous manner, within the BUNAC work placement environment at all times • To become familiar with and adhere to the local laws and customs of the country that you are working within, especially where they may influence the work placement you represent (i.e, including but not exclusive to: driving rules, local health & safety practices etc) • To adhere to the Co-operator regulations and norms with reference to acceptable behaviour, timetables and dress code, where applicable • Not to act in any manner likely to bring the placement, the programme, BUNAC or the local Co-operator into disrepute any transgressions may result in you being removed from the programme. The decision to take such action will be made by BUNAC and the local Co-operator and will be confirmed to you verbally and in writing. 11) Travel Advice and Vaccinations British Citizens should refer to the travel advice posted by the Foreign and Commonwealth Office at www.fco.gov.uk for all the countries you intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary. 12) Complaints If you have a problem during your holiday, please inform the relevant supplier of travel services immediately. Should they be unable to resolve the matter, please contact the UK on 03339997516 or at members@bunac.org.uk If you fail to contact us, we will be unable to investigate your complaint and rectify any errors whilst you are away and this may affect your rights under this contract.